Terms of sale

Ambas Foods · 226–248 Every Street, Nelson, Lancashire, BB9 7BS

Who you are buying from

You are buying from Ambas Foods, 226–248 Every Street, Nelson, Lancashire, BB9 7BS. Telephone +441282950459. Online ordering is provided for the shop by TILLD (SwitcherMate Ltd, company 16568958), which is not the seller.

Prices and charges

Prices are shown in pounds and include VAT where it applies. Any delivery charge and service charge is shown separately before you pay — you will never be charged something you were not shown. Weighed items (meat and loose produce) are charged at the weight actually prepared, so the final total can differ slightly from the estimate; the shop will tell you if it does.

Your order

Placing an order is an offer to buy. The shop accepts it when it starts preparing your order, and that is when the contract is made. If something is out of stock the shop will tell you and refund that item — you are never charged for something you did not get.

Collection and delivery

Times given are estimates, not guarantees. For a posted order the shop will tell you when it has been dispatched and give you a tracking reference. Fresh, chilled and frozen goods are not posted — they are for collection or local delivery only.

Cancelling and returns

For most goods bought online you have 14 days to change your mind under the Consumer Contracts Regulations 2013.

Food is the main exception, and the law says so: goods that are liable to deteriorate or expire rapidly — fresh, chilled and frozen food — are exempt from that right, as are sealed goods which are not suitable for return once opened for health or hygiene reasons. That is not the shop being difficult; it is regulation 28.

None of this affects your rights if something is wrong. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If anything is faulty, damaged, out of date or not what you ordered, tell the shop and it will be put right — a refund or a replacement. Tell them as soon as you reasonably can, especially for anything chilled.

Allergies and ingredients

Ingredient and allergen information is shown where the shop holds it, but recipes and packaging change. If you have an allergy, always check the pack and ask the shop before you order. Fresh items prepared at the counter are handled in an area where allergens are present and cannot be guaranteed free of them.

Age-restricted items

Where the shop sells anything age-restricted it will refuse the sale, or refuse to hand it over on collection or delivery, without acceptable ID. No refund is unreasonably withheld where that happens.

Complaints

Speak to Ambas Foods first on +441282950459 — most things are sorted quickly. Your legal rights are unaffected by anything on this page.

Privacy · Terms · Back to the shop

Online ordering for Ambas Foods is provided by TILLD, a trading name of SwitcherMate Ltd (company 16568958), which handles this data on the shop's instruction as its processor.